Refund policy

Last updated: 21 September 2026

We want you to be genuinely satisfied with your TENDRA device. If it isn't right for you, you may return it under the terms below.

OUR 60-DAY GUARANTEE

You have 60 days from the date your order is delivered to request a return for a refund. You may use the device during this period — this is a try-it guarantee, not a sealed-box-only policy.

TO BE ELIGIBLE FOR A REFUND

  • Your return request must be made within 60 days of delivery.
  • The device must be returned complete, including the controller, straps and charging cable.
  • The device must be clean and in reasonable condition. For hygiene reasons we cannot accept items returned in a soiled state.
  • You must have proof of purchase (your order number or confirmation email).

HOW TO START A RETURN

  1. Email support@tendra.store with your order number and the reason for the return.
  2. We will reply within 1–2 business days with a Return Authorisation and the correct return address. Do not ship anything back before you receive this — returns sent without authorisation may not be traceable to your order and may not be refundable.
  3. Post the item back within 14 days of receiving your Return Authorisation.

RETURN SHIPPING COSTS

Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect. We recommend a tracked service — until the parcel reaches us, it remains your responsibility, and we cannot refund a return that is lost in transit without tracking.

Original shipping charges are non-refundable except where the item was damaged, defective or incorrect.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, faulty or not what you ordered, contact us within 14 days of delivery with your order number and clear photographs of the item and the packaging. We will arrange a replacement or a full refund, including shipping, at no cost to you. We pay return shipping in these cases.

REFUNDS

Once your return arrives and is inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the funds — this is outside our control.

ITEMS WE CANNOT REFUND

  • Items returned more than 60 days after delivery.
  • Items returned incomplete, or damaged through misuse, accident or unauthorised modification.
  • Items returned without a Return Authorisation where we cannot identify the order.
  • Gift cards and any item clearly marked as final sale.

CANCELLING AN ORDER

Orders can be cancelled for a full refund if the request reaches us before the order has been dispatched. Email support@tendra.store as soon as possible with your order number. Once an order has shipped it must be handled as a return.

EXCHANGES

The quickest way to exchange an item is to return the original for a refund and place a new order.

YOUR STATUTORY RIGHTS

Nothing in this policy limits any rights you have under the consumer law of your country or state. Customers in the EU and UK have a statutory right to cancel within 14 days of delivery, which applies in addition to the 60-day guarantee above.

QUESTIONS

Email support@tendra.store — we reply within 1–2 business days, Monday to Friday.