Shipping policy
Last updated: 21 September 2026
ORDER PROCESSING
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed after 2pm ET, at weekends or on a holiday begin processing the next business day. You will receive a confirmation email when you order, and a second email with tracking once your parcel is dispatched.
DELIVERY TIMES
Estimated delivery is 5–12 business days after dispatch, depending on destination. Delivery estimates are not guarantees — customs inspections, carrier backlogs, severe weather and peak seasons can extend them. Total time to receive your order is processing time plus delivery time.
SHIPPING RATES
| DESTINATION | SERVICE | COST |
|---|---|---|
| United States | Economy | $3.99 |
| United States | Insured & Priority (covers loss or damage in transit) | $9.99 |
| Selected international countries* | Standard International | $7.99 |
| Selected international countries* | Insured & Priority (covers loss or damage in transit) | $12.99 |
| All other countries | Calculated at checkout | Varies by destination |
| All destinations | Standard shipping on orders over $50 | Free |
*Canada, United Kingdom, Ireland, France, Germany, Italy, Spain, Netherlands, Denmark, Sweden, Norway, Finland, Poland, Switzerland, Czech Republic, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong, Israel and the United Arab Emirates.
The exact cost for your address is always shown at checkout before you pay.
TRACKING YOUR ORDER
A tracking number is emailed as soon as your order ships. Tracking can take 24–72 hours to show its first scan — this is normal and does not mean the parcel is lost. If tracking has not updated for 10 business days, email us and we will investigate with the carrier.
CUSTOMS, DUTIES AND IMPORT TAXES
Orders shipped outside the United States may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping costs. We have no control over them and cannot predict their amount. Customs policies vary — please check with your local customs office if you are unsure. Refusing a parcel to avoid customs charges is treated as a return, and the outbound shipping cost is not refundable.
INCORRECT ADDRESSES
Please check your shipping address carefully before completing checkout. If an order is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery at your cost, or issue a refund less the original shipping charge.
LOST, DELAYED OR DAMAGED PARCELS
If your parcel is confirmed lost in transit, or arrives damaged, contact support@tendra.store with your order number and photographs where relevant. We will replace it or refund you in full. Please allow the carrier's full investigation window — usually up to 15 business days — before a parcel is formally declared lost.
SPLIT SHIPMENTS
Orders containing multiple items may arrive in more than one parcel at no extra cost to you. You will receive separate tracking for each.
WHERE WE SHIP
We ship worldwide, with the exception of destinations restricted by law or where carriers do not operate. If we cannot ship to your address, we will contact you and refund your order in full.
QUESTIONS
Email support@tendra.store — we reply within 1–2 business days, Monday to Friday.